Due to the nature of our product and exposure risks, we cannot accept returns or exchanges. All items including preorders, custom orders, and gift cards are also not refundable or returnable.
If your product is defective or was damaged in transit, please contact us at firstname.lastname@example.org within 7 days of receiving your order. If you think the damage was as a result of the carrier, please also file a shipping damage claim with the carrier. For any other questions, please reach out!